Alliance Technology is your one-stop-shop for all of your support  center/help desk needs.  

Consulting

Whether an internal help desk, a technical support organization or a contact center, we help optimize your processes, implement the right technologies, to make your support center more efficient, and provide your customers with excellent service. We offer comprehensive on-site consulting by experienced managers who understand a manager’s needs; because we've lived in your shoes.

Understanding your company's technology direction and its associated service implications is an integral part of service and support operations.  Alliance Technology provides work flow analysis, operational process assessment and project management.

We can design and implement support center / help desk from start to finish. Our results will increase your support center's speed, efficiency and effectiveness; establishing your call center as a communications and knowledge transfer center.

Custom Crystal Report Writing

We will help analyze, define, write, and implement reports that will present a compelling view of your business data so that every end user gets the information they require quickly and efficiently.

Although the Standard Crystal Reports delivered with HEAT Service and Support are robust and satisfy most requirements, it may be necessary to customize or create new reports based on a client's business and reporting needs. On site, we will help you create rich, interactive content related to HEAT, and automate the information delivery to users across the enterprise.

HEAT Optimization

Looking to improve or build upon your existing system? This on-site audit is ideal for clients with limited resources or those who require am outside perspective to analyze, automate and improve their business processes.

Help Desk Solutions

A quick look at the various call center products from FrontRange Solutions and RightAnswers.  Providing you with tools needed to track and improve customer service levels provided to your internal staff as well as external customers

Knowledge Content Preparation and Placement

Collecting, packaging and disseminating company knowledge should be a collective effort of your entire organization and a daily discipline. What is knowledge worth? Is your knowledge accessible by all employees? Is it secure? The implementation of a knowledge management strategy with supporting technologies includes refreshing, recycling and protecting company information. To provide excellent customer service, linking all company communication and knowledge needs to be a top priority.

Training

We provide both initial start up and ongoing training support for a wide range of support centers. Whether its Human Resources addressing benefits questions, First Level Support on an IT Help Desk or a Contact Center supporting external customers with product or service issues, we can help your call takers become more effective and increase customer satisfaction.  Best of all, our training takes place on your site to minimize employee travel and disruption.

CMBL

Alliance Technology is on The State of Texas Centralized Master Bidders List (CMBL).
Our profile and company details can be found by searching the
CMBL at  http://www.window.state.tx.us/procurement/cmbl/cmblhub.html