Proactive Service Desk Management DiscoverNET™ Monitor, analyze, and manage your network infrastructure remotely with an SNMP manager that is tightly integrated with HEAT®. DiscoverNET identifies trends over time, and through integration with HEAT, enables the automatic creation of incidents based on predefined monitoring thresholds. This alerts the service desk to take appropriate action. Benefits Real-time network monitoring Visual representations of the operational status of the network, servers, and clients Low total cost of ownership that addresses the needs of both small and large companies. Remote desktop management through Microsoft® WMI tools Detailed trend reporting and analysis Features HEAT Integration - Automatic entry of static device information into an incident record.  Auto Discovery - Find and monitor the devices on a sub-LAN within a geographic subset of the network or the entire network. Customizable - Create and modify auto-discovered maps by drag and drop tools. Event Filtering - Reduce the overall management traffic, as well as the volume of monitoring information, down to the critical root causes of most types of networking alerts. Trend Reporting - Collect large volumes of real-time data that can be used for trend reporting. Desktop Management - View the configuration status of PC clients and servers and change the operational parameters without leaving your desk. Gartner Group suggests that enterprises that systematically manage the life cycle of their IT assets will reduce the cost per asset by as much as 30% during the first year and between 5-10% annually during the next 5 years.

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