HEAT® PowerDesk^TM is an entry-level service and support automation solution designed specifically for growing businesses. Based on the award-winning HEAT® software, PowerDesk provides the specific features and functionality required by developing organizations.

PowerDesk is an exceptional value!

Key Features:

• Auto Tasking - Group and perform several tasks with a single keystroke (i.e. sending e-mails, printing work orders, launching other applications).
• Quick Features - Quick Calls, Quick Assignments and Quick Journals: Define simple, repetitive tasks - accessible with a single click. Quickly copy critical information from one call to another.
• Automatic Ticket Generator (ATG) - Auto Ticket Generator automatically creates new call tickets and updates existing call tickets via a variety of sources, including MAPI (i.e. Outlook, GroupWise, etc.) and POP/SMTP. Additionally, Auto Ticket Generator can automatically respond to requests for call ticket information and status
• HEATBoard Linked Calls - Save time and work by allowing multiple calls to be linked to an issue, updated and closed automatically. Callers can be automatically informed that their issue is being addressed.
• Comprehensive Reporting Tools - PowerDesk comes with Answer Wizard^TM which provides convenient pre-defined reports and a "consultant-in-a-box" to help you ask the right questions and get the right answers.
• 24/7 Technical Support - Web-based tool for support technicians that includes access to FAQ's, 'How to' and 'How can I' searches, self-help/self-healing tools, the ability to post questions to the user community, and gain access to technical white papers.
• Scalable Solution - PowerDesk is totally compatible with HEAT Service & Support software - As your company and functionality requirements grow, so does your support operation.
• Excellent HEAT® PowerDesk^TM Support - FrontRange Solutions customer service and support has been rated excellent by META Group, Inc., a leading IT analyst.

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These HEAT PowerDesk add-on modules can create even greater value!

• HEAT® Self Service™ - Installed on your server, HEAT Self Service allows employees and/or customers to log issues and answer their own questions without calling the support center; reducing call volume, boosting customer satisfaction and providing realized call center savings.
• iHEAT™ - Provides technicians remote access to HEAT or HEAT PowerDesk over either network connections or dial-up access with no additional plug-ins required. Enables 24/7 remote access to core HEAT functionality, allowing technicians greater mobility and productivity. Included with HEAT 6.4, available for HEAT PowerDesk.