World-Class Customer Service and Peak Productivity
With a more competitive global marketplace and complex regulatory requirements, IT must be in line with your business goals, strategies, and processes.

Align your IT service delivery and business objectives more effectively with IT Service Management: a customizable, cost-effective IT management solution that incorporates IT best practices with anywhere access to provide personalized customer service and increased service desk productivity.

Built specifically for small to mid-sized and geographically distributed enterprises, IT Service Management is the leading solution based on ITIL and other IT best practices. The comprehensive solution family offers a modular, fully integrated architecture, allowing you to choose the modules that best fit your needs. This common platform reduces the complexity of your IT infrastructure, lowers costs, and ensures that your company has the agility it needs to remain competitive.

Incident Management
Powerful Incident Tracking and Resolution
Resolve customer issues more effectively while lowering service desk costs with this leading-edge service management platform. The foundation of the IT Service Management solution family, Incident Management offers automated processes and reporting to accelerate response times and improve service levels.

Problem Management
Identify Problem Sources and Resolutions
Minimize the negative impact of problems within your IT infrastructure. Problem Management helps you pinpoint the source of incidents, allowing your service desk to correct issues quickly.

Change Management
Minimize the Impact of Change
Gain control of your changing IT demands. Change Management enables you to minimize the impact of change by managing, tracking, and optimizing changes, and ensuring that your business goals and IT services are in constant alignment.

Release Management
Smoother, Less Costly Releases
Plan, deploy, and manage releases with precision and confidence. Release Management helps you manage the entire release cycle, reducing implementation time and costs and increasing rollout visibility and quality.

Service Level Management
Meet Service Expectations, More Accurately
Improve customer satisfaction by more accurately defining your service level agreements. With automated processes and real-time visibility into your service delivery, Service Level Management enables you to continuously refine your service delivery and agreements.

Configuration Management
Enterprise Class Configuration Management
Accurately and efficiently identify, define, and report configuration items in your IT system.
With real-time reporting and automated processes, Configuration Management offers a view into the status of change incidents and provides a single repository for all your IT assets.

Availability Management
Measure and Improve Service Availability
Get a 20/20 view into how components and services perform over time to measure availability. Through best practices-driven reporting and tight integration with Service Level Management, Availability Management increases service reliability and reduces configuration repair times.

Self Service
Quickly Reduce Call Volumes
Empower customers to find answers and log their own service issues 24/7. Web-based Self Service frees your team to focus on resolution and reduces your service desk costs.