Manage your company’s assets with laser-like precision
HEAT® Asset Tracker was designed to reduce the complexity of asset management and allow you to answer questions like:

• How many assets do we have?
• Are we legal on software licenses?
• How can we repurpose our existing inventory?
• How many computers will we have to replace or upgrade to go to a new operating system?
• What is the impact of transitioning to a new software package?

The ability to answer these simple questions could make a world of difference for your business. With HEAT Asset Tracker, the cost savings begin immediately. In fact, HEAT® Asset Tracker can save up to 30% on your overall IT budget!

Easy-to-use, comprehensive asset management
This powerful module for the HEAT® Service & Support™ solution provides asset configuration, inventory location and ownership information enabling you to capture and manage hardware, software, and even non-scannable assets. You can capture office equipment, from installation and deployment to moves, additions, and changes through retirement. This process helps control your IT budget and optimizes operations at the same time.

HEAT® Asset Tracker transforms your help desk into a proactive, results driven engine.

• Capture reliable & accurate hardware and software data
• Minimize occurrences of over-licensing & non-compliance
• Consolidate asset data to a single information center
• Automatically conduct behind-the-scenes scans

Key Features:

• Asset Scanning: Quickly captures reliable hardware & software data
• Asset Details: Lists all assets for a user — sorts by hardware, software, changes & favorites
• Change Log: Shows added, removed or changed asset information since previous scan
• Tracking Manager: View & manage all IT assets in the organization throughout their lifecycle
• Asset Summary: Shows current asset information including software license status & alerts, warranties and leases coming due.
• Asset Activities: Move/Add/Change, Asset Information, Lease Tracking, Warranty Tracking, Cost Tracking, Upgrades, Service & Add an Asset
• Reports: More than 25 standard management reports using Crystal Reports
• Customizability: Define items that are in place in the favorites section of the Asset Details module

Download the Product Brochure

• HEAT® Service & Support™ – Award-winning service and support technology for your help desk transforms your organization into a proactive service organization.
• iHEAT™ - Provide your technicians access to HEAT from anywhere – no plug-ins required.
• HEAT® Self Service™ - Reduce help desk calls up to 15% by providing automatic 24/7 support via software.
• HEAT® Plus Knowledge — Knowledge management product that can save up to 30% off service and support center budgets by reducing training costs, unnecessary escalations, and call lengths.
• IP Contact Center - Integrates your support center with computer telephony for increased workflow and improved call handling.
• HEAT® Plus Remote Support Suite – Enables fast and secure support for your customers via the Internet.