Unleash the power of
information!
Information that is difficult to find is often
underutilized. Companies need to focus on fully leveraging
their existing information assets and subject-matter
experts. The keys to remaining competitive are increased
productivity, improved customer service, ensured
compliance with policies, and other operational
efficiencies. These can only be achieved through complete
access to your most important information.
HEAT® Plus Knowledge helps you find the
information you need, exactly when you need it, regardless
of its location or structure. The HEAT Plus Knowledge
solution allows you and your customers to search against
multiple content repositories as needed. And its
integration with HEAT Service & Support ensures that all
of this information is captured and saved for later
reference.
With HEAT Plus
Knowledge you can:
- Leverage information assets from
diverse business units
- Combine separate content repositories
and various data formats in one system
- Organize real-time information
directly from its local source, without duplication
- Explore structured and unstructured
data concurrently
The HEAT Plus Knowledge solution
benefits your organization by extending the reach of your
existing systems, increasing your employee productivity,
reducing the risk of non-compliance with your corporate
policy, and improving your customer service.
Download the Product Brochure
These other HEAT add-on
modules can create even greater value!
-
HEAT® Service & Support™
– Award-winning service and support technology for your
help desk transforms your organization into a proactive
service organization.
-
iHEAT™
- Provide your technicians access to HEAT from anywhere
– no plug-ins required.
-
HEAT® Self Service™
- Reduce help desk calls up to 15% by providing
automatic 24/7 support via software.
-
HEAT® Asset Tracker
delivers significant IT savings by managing hardware,
software and non-scannable assets throughout their
lifecycles.
- IP Call Center - Integrates your support center with computer telephony
for increased workflow and improved call handling.
-
HEAT® Plus Remote Support Suite
– Enables fast and secure support for your customers via
the Internet.
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