Maintains the same look as HEAT

The iHEAT product provides the user with the same, familiar look as the HEAT product, thereby reducing training time and corresponding data input errors.

Client-less Installation

iHEAT eliminates the installation of software on the client’s desktop PC utilizing application access your Web Browser.  This eliminates the hassle of software maintenance and upgrades.  HEAT becomes available from any desktop with network connectivity.

Consistent Functionality

Not only does iHEAT provide the same look as HEAT but it utilizes the same client functionality running inside a web browser – your version of HEAT with your customization.  No additional training is necessary.

Concurrent User Licensing Schema

Other thin-client products utilize fixed-node licensing causing you to purchase more licenses than you really need.  With iHEAT, you limit your purchase to the appropriate number of concurrent licenses that you need.

Single Source Administration

Because iHEAT utilizes the current Windows client, it is administered with the HEAT Administration tool.  This reduces the need for duplicate administration, personnel and training associated with the function.

Access to Answer Wizard

iHEAT provides access to your standardized report so you can now access them remote!

Download the Product Brochure

Other members of the Simply Powerful™ HEAT® Service & Support™ family:

• HEAT® Service & Support™ – Award-winning service and support technology for your help desk transforms your organization into a proactive service organization.
• HEAT® Asset Tracker delivers significant IT savings by managing hardware, software and non-scannable assets throughout their lifecycles.
• HEAT® Self Service™ - Reduce help desk calls up to 15% by providing automatic 24/7 support via software.
• HEAT® Plus Knowledge — Knowledge management product that can save up to 30% off service and support center budgets by reducing training costs, unnecessary escalations, and call lengths.
• IP Call Center - Integrates your support center with computer telephony for increased workflow and improved call handling.
• HEAT® Plus Remote Support Suite – Enables fast and secure support for your customers via the Internet.