At Alliance Technology, each HEAT implementation is unique to a client's goals and objectives and designed for built-in flexibility.

Considerations Include: 

• Design Meeting with a Certified HEAT Consultant

• System design, product integration and customization

• Upgrade to latest version of HEAT

• Data Clean Up, Extraction and Importation

• Configuration of Alert Monitor to meet initial customer needs

• Configuration of Business Process Automation Module (BPAM)

• Configuration of Manager’s Console 

• Configuration of AutoTicket Generator 

• Installation and configuration of iHEAT

• Installation and configuration of HEAT Self-Service

• Customized End-User Training Class

• Installation and configuration of HEAT Plus Knowledge

• Importation of Right Answers Knowledge Paks

• Installation and configuration of HEAT Asset Tracker

• System Administrator Training

• Custom Report Writing

• System Documentation

• Handover Meeting