FrontRange Contact Center is a mission-critical application that leverages your
existing IT infrastructure —no specialized or proprietary hardware is required.
Because it is built on standards-based technology, your investment is protected
while your business grows. And, because it is easily scalable, you can continue to
provide outstanding customer service without adding more systems or paying for
expensive implementation or customization.

Promote efficiency and develop strong, loyal customer relations with IP Contact Center. Designed with small to medium-sized and distributed enterprises in mind, IP Contact Center gives growing businesses the flexibility to compete with larger industry players.

• IP-based solution - Leverage your existing infrastructure to reduce your overall cost of ownership.
• Real-time and historical reporting - View real-time data and tap into 40 pre-built historical reports through an easy-to-use graphical dashboard. 
• Agent dashboard - Drive higher volumes of calls per agent by making it easier to deploy, support, and change in any environment.
• Advanced skills based routing - Improve customer satisfaction by ensuring the appropriate agent handles each call with skill-based and data-directed routing rules.
• Virtual agent - Reduce mundane call center duties and increase job satisfaction by automating tasks, while still giving customers the option to talk to a valued staff member at any time.
• Web-based application builder - Change the messaging to your customers or change call routing options with this easy-to-use GUI application.
• Integration with business applications - Seamlessly integrate IPCC with front- and back-end applications such as IT Service Management, HEAT® as well as other CRM, service management, and ERP systems.

Download the Product Brochure