Knowledge Management Software
FrontRange Solutions’ Knowledge Management software system,
you can build a “table of contents” for your organization. Any
user or customer can search the repository to find the answer to
their question. Knowledge Management allows your knowledge
workers to continuously refine articles and solutions to ensure
accurate, up-to-date information.
Key Benefits
- Increase front line resolution by up to
85%
- Reduce training time and staff churn
- Improve customer service
- Reduce call escalations
Features
- Knowledge integrity–
Allow your current knowledge providers to refresh database
and add new solutions in real time.
- Advanced search capabilities
– Search directly from within FrontRange IT Service
Management, ensuring you gather the context of the search
every time.
- Reduce training costs
– Allow new employees to get up to speed quicker. Teach them
how to search and they’re working straight away, adding
value to your operation.
- Capture information in real time
– Ensure that the next time someone has the same question,
they can find the answer quickly, improving response times
and end user satisfaction.
Product
Brochure
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