At Alliance Technology, we are your call center/help desk experts.  Prior to any engagement, we help you develop and understand the business rules that need to be in place to effectively manage your business.  Then we automate the enforcement of those rules by implementing the award winning products from FrontRange Solutions. Below are some solutions we support.

HEAT^® Service & Support^™. HEAT is a fully customizable, automatic call logging and tracking system. This award-winning software provides all of the core functionality needed by most support organizations. HEAT is a powerful and user-friendly system for Help Desks, customer and technical Call Centers, and MIS/IS departments. HEAT automates the time and labor-intensive, error-prone process of logging and tracking calls.

HEAT^® Self Service^™. Customer access to your HEAT system has never been easier.  With HEAT Self Service, you can access the HEAT product from any desktop with a Web browser.  Once accessed, the HEAT Self Service product provides a simple, intuitive approach to problem solving and/or reporting.  Your customers can literally help themselves twenty-four hours a day – seven days a week.

HEAT^® PowerDesk^™. HEAT PowerDesk is an automatic call logging and tracking system tailored to meet the needs of smaller service and support desks. Based on the award-winning HEAT software, this product provides the core functionality needed by most support organizations just beginning to automate their systems.  HEAT PowerDesk is fully upgradeable - without the need for data importation or loss of customization.

iHEAT^™ . Access to your HEAT system has never been easier.  With iHEAT, you access the HEAT product from any desktop with a Web browser.  Once accessed, iHEAT provides the same look and feel as HEAT without adding software to your desktop PC.  This greatly reduces the training costs and increases productivity.  This is ideal for analysts on the move – within the office, remote site, on the road or from home!  

HEAT® Asset Tracker. Deliver significant IT savings by managing hardware, software and non-scannable assets throughout their lifecycles.

HEAT® Plus Knowledge. Knowledge management product that can save up to 30% off service and support center budgets by reducing training costs, unnecessary escalations, and call lengths.

HEAT® Plus Remote Support. Enables fast and secure support for your customers via the Internet.  Actually see what your end user is trying to explain to you!

DiscoverNET^™. Improve service delivery and accommodate greater organizational IT needs on a smaller budget. Infrastructure Management, a modular, integrated systems management solution, simplifies IT infrastructure management and drives down costs.

Inventory Management. An integral part of the FrontRange Infrastructure Management solution family, sharing a common architectural platform with other FrontRange products. Infrastructure Data is automatically collected and stored in a common Configuration Management Database (CMDB) so that data integrity and consistency is maintained throughout the asset life cycle.

IP Contact Center. Organizations are increasingly under pressure to provide 24/7 availability, as well as find innovative ways to support products and services – all at a minimal cost. Contact Center improves customer relations cost-effectively, optimizes contact center productivity and provides the flexibility your business needs as it grows.

IT Service Management.  Align your IT service delivery and business objectives more effectively with IT Service Management: a customizable, cost-effective IT management solution that incorporates IT best practices with anywhere access to provide personalized customer service and increased service desk productivity.

RightAnswers Knowledge-Paks.  The enduring industry standard for high quality, technical support knowledge. Knowledge-Paks cover 150 titles of the most popular desktop applications and include over 77,000 solutions. Updated throughout the year ensuring you always have access to current, relevant and accurate technical support knowledge.