- We train call takers from
various industries that work in small to mid-size call center’s,
support center’s and help desk operations.
-
 No
matter the title, Support Specialist, Service Technician, Help
Desk Agent or Service Center Analyst, during our on-site
training, we stress the importance of fundamentals important to
individual success, the overall success of the call center and
more importantly customer issue resolution.
- Customized to your business environment,
our on-site support center training maximizes the both "soft" and
technical skill sets of your staff and increases the your
customers' satisfaction.
- Product-specific training
includes:
- HEAT Administrator
- HEAT End-User
- Crystal Report Writing
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